Read parcelLab's TEI study to learn how this retailer experienced a 358% incremental ROI by switching to our software.


Secrets of an online shopper: facts and figures about consumers' online shopping behavior

Did you know?

  • 80% have already had problems with shipping & delivery
  • 25% will not order from this retailer again after a negative shipping experience
  • 39% would choose a retailer that offers better shipping options


We’ve teamed up with YouGov to bring you exclusive data from Germany on consumer behavior in relation to the post-purchase experience: from your customers’ reaction to bad delivery experiences to their expectations for the holiday shopping season.

The entertaining format makes it one of the most important events of the season! It only takes 25 minutes, raises your energy level (and awakens your competitive spirit), and guarantees cool prizes! parcelLab swag for the winners and brunch (afternoon tea) for all participants is guaranteed.

  • Exclusive data specifically for the German market to improve your post-purchase customer experience
  • Data to benchmark your company’s performance against the national industry average
  • A boost of energy and the fighting spirit you need to make it through the peak season before Christmas


Lena Nagl Marketing and Communications Manager, DACH parcelLab
Markus Scho?sser Senior Sales Manager DACH parcelLab

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