Chapter 9: High Integration Overhead
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Any software solution, especially those requiring systems-of-record information, inevitably becomes a heavy lift for IT teams. A much-needed solution then becomes time-consuming and burdensome.
Lack of Internal Resources
Most IT teams are dealing with competing resources on existing projects and many post-purchase experience solutions do not offer multiple integration options. Instead, it could take as much as five months for simple tracking and communication options on a post-purchase order page which leads to a frustrating implementation experience.
Inconsistent Access to Carrier Data
Carrier access interfaces are not all equal. Without access to the best carrier interface (typically a private interface), existing solutions may not access important data such as personal information like the name of a neighbor, location of a safe place, and collection codes for pick-up locations – all critical for providing an optimal customer experience.
Data Retrieval Solution Isn't Scalable
If a vendor’s data retrieval solution is not scalable with shipping volumes, this creates unforeseen problems, such as delayed event transfer, long API processing times, failed requests, and creates system downtime. Even if the initial access gets established, most solutions will abandon your brand without offering continuous monitoring which then leads to a poor customer experience and increased WISMO/R inquiries.
Empower Your Team
Maximize your technology investment with a returns management vendor that ensures smooth movement of data between systems. With parcelLab, you can
- Future-proof your tech stack
- Trust that integrations are continuously monitored
- Access your data anytime with ease
- Integrate faster and see results quicker
Case Study: Specialty Women’s Apparel Retailer
With an annual global revenue of over $2 billion, this brand is experiencing the benefits of lightweight tactical integrations.
Experiencing a Time Crunch
This retailer had a deadline to switch from their post-purchase provider to parcelLab. They had a very busy roadmap with limited developmental resources. With one open sprint window to manage development, they had sufficient time for testing but no further wiggle room.
Multiple Lightweight Options
parcelLab implemented their entire return portal and communications within one of the retailer’s 2-week sprint cycles. Our team leveraged a smart replacement API endpoint and managed all data transformation to reduce the effort required from the retailer. Additionally, this included an integration with their warehouse, enabling this brand to send 10% more emails, such as warehouse alerts, which reduced WISMO inquiries.
More Retail Examples
Granular monitoring from event timestamp to availability in parcelLab’s system enabled this supermarket retailer’s carrier team to focus on overhauling integrations based on clear priorities. Over the course of 3 months, parcelLab reduced the average delay from 3 hours to 30 minutes.
More Retail Examples
This outdoor recreational products retailer was previously using a vendor who hadn’t implemented some of their carriers for the returns process at any stage due to unforeseen challenges. By switching to parcelLab, this retailer now has access to full service integration and monitoring, meaning they have access to all their carriers and can provide a better customer experience for their global customers.
Get Up and Running Quickly With parcelLab
Turn potential dissatisfaction into an opportunity for revenue retention and growth by digitizing your returns, warranty, and exchanges process.
Digital Returns Portal
Track & Communicate
Deliver end-to-end post-purchase communication with personalized emails and an embedded returns status page.
Leverage self-service exchange options to make equal exchanges for same-SKU variations such as color or size.
Unmatched Personalization Capabilities
Drive web traffic and repeat purchases with hyper-relevant content to engage your customers.
Custom Eligibility Rules
Reduce invalid and uneconomical returns by setting custom eligibility rules and return/repair reasons that reinforce policies.
Order API Connection
Ensure best-practice data access with no compromise on data privacy.
Multi-Label & Split Returns
Handle complex multi-item returns requiring more than one label, returning to one or more locations.
Comprehensive RMA Sharing
Reduce manual warehouse processing and enable further automation.
Confirmation Page Survey
Collect customer rating and reviews on the confirmation page.
Request a Demo
Learn how you can delight customers and retain revenue with our returns solution - Retain.Book a demo