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Transform Your Returns Experience

How to delight customers and retain revenue

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The Cost of Returns

Over 16% ?of ecommerce ?sales returned ?in 2022

$212 billion of lost revenue for retailers

15-30 cents average cost of returns for $1 in sales

The key to transforming your returns experience...

lies in reducing consumer frictions and internal roadblocks, which can only be achieved by empowering consumers and retailers alike.

Self-Service Returns portal that allows customers to select a return reason and describe the problem they were having.

This Guide Covers:

Key Friction Points

Practical Solutions

Real-Life Examples

CHAPTER 1: OFF-BRAND, GENERIC EXPERIENCE

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CHAPTER 2: MISSED REVENUE OPPORTUNITY

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CHAPTER 3: CUSTOMER NOT EMPOWERED

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CHAPTER 4: POORLY INFORMED AGENTS

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CHAPTER 5: COMPLEX, MANUAL PROCESS

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CHAPTER 6: COMPLEX ELIGIBILITY REQUIREMENTS

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CHAPTER 7: LACK OF SEGMENTATION FLEXIBILITY

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CHAPTER 8: HIGH-RISK SET UP

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CHAPTER 9: HIGH INTEGRATION OVERHEAD

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CHAPTER 10: RIGOROUS PRIVACY REGULATIONS

Coming soon...

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Learn how you can delight customers and retain revenue with our returns solution - Retain.

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