Reduce returns and recover revenue with a self-service portal that empowers customers to return and exchange items in the most convenient way.Book a Demo
Leverage parcelLab’s Returns Portal for…
- Enable customers with the ability to choose returns reasoning and provide alternative exchange options such as displaying if a different color or size is in stock.
- Highlight targeted content, promotions, marketing campaigns, and special offers to drive customers back to your site.
- Gain an understanding of why customers are returning items and make changes accordingly to reduce future returns.
- Share data gathered from the branded returns portal with product teams to improve future product iterations.
- Keep track of what is being returned and equip customer service agents with all the details they need in one 9view to reduce call handling times.
- Request or confirm more information or require picture uploads via your returns portal for proof of defect in warranty cases.
Learn More About parcelLab's Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo