Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.Book a demo
Personalize the Returns Process
Retain helps retailers transform their returns, warranty, and exchanges process and improve the customer journey, generate brand loyalty, and create cross-sell opportunities. By leveraging Retain, you enable your customers to easily register their returns, get a label or QR code, track returns online, and receive proactive communications based on data-defined segmentation.
Create Personalized Journeys
Empower consumers to select items for returns, choose a convenient returns method, and get a label or QR code with an embedded, personalized returns experience.
Returns Track & Communicate
Drive Repeat Purchases
Deliver returns-specific communications with hyper-relevant content to engage your customers and drive web traffic and repeat purchases.
Display order, returns, tracking, and customer communication details all in one view to empower your customer center to solve inbound WISMR inquiries more effectively and efficiently.
Digital Returns Portal
Track & Communicate?
End-to-end post-purchase communication, personalized emails, returns status.
Superior Personalization Features
Drive web traffic and repeat purchases with hyper-relevant content to engage your customers.
Custom Eligibility Rules
Reduce invalid returns with custom eligibility rules and policy reinforcement.
Order API Connection
Ensure best-practice data access with no compromise on data privacy.
Multi-Label & Split Returns
Handle complex multi-item returns requiring more than one label, returning to one or more locations.
Comprehensive RMA Sharing
Reduce manual warehouse processing and enables further automation.
Confirmation Page Survey
Collect customer ratings and reviews on the confirmation page.
Retain Customer Stories
Conrad: 5% fewer returns through automation
Returns will continue to be received in the future. With the online returns portal we now have a digital and uncomplicated solution with which we know as soon as the parcel is at the counter or with the delivery agent what is coming back and when. We benefit from this, especially in terms of staff planning and we are also faster thanks to automated handling processes.Read the story
Weltbild: 5% decrease in returns thanks to parcelLab Retain
Thanks to parcelLab, we were able to improve customer communication and make it more transparent. Weltbild puts its customers center stage across the entire customer journey – no matter where they are at the time. This gives them an all-round good shopping experience.Read the story
Resources to Help You Achieve Your Goals
How to Reduce Luxury Ecommerce Returns: A Guide for High-End Retailers
US e-commerce returns? study 2022
Frequently Asked Questions:
parcelLab Retain includes a self-service portal for consumers, track & communication capabilities, a flow builder to configure everything from eligibility to image upload, label generation, a customer services flow with elevated privileges, handling for multi-label, hazardous, and cross-border returns requiring customs documentation, a smart trigger event builder, and multi-channel communications. Our product includes reporting, integration connectors, alerts, and single sign-on capabilities.
While our competitors’ solutions are made for systems owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Our platform’s flexibility allows for rapid plug-and-play creation of personalized returns experiences such as multi-label or hazardous returns, a ‘how to’ measuring guide for returns due to sizing issues, customer service agent returns process overrides, product offerings by customer segment, and much more.
For the brand, it typically only takes one development sprint release cycle (2-4 weeks) for us to access an order endpoint and add the parcelLab-provided JS snippet to your returns page. For the parcelLab team, it takes 8-10 weeks to set up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo