Content of the study
Returns have been a hot topic, with brands increasingly tightening up their return policies
Which factors do customers value the most, and are retailers meeting those expectations? This study provides exclusive insights into what online shoppers want and what services the top 200 retailers in US offer.
16 questions to 1,320 online shoppers about returns
200 test orders at online shops & analysis of shipping, delivery and returns
Segmentation of returns behavior by age groups
3 tips to get the most out of returns