Read parcelLab's TEI study to learn how this retailer experienced a 358% incremental ROI by switching to our software.


How to turn one-and-done customers into loyalists?

Did you know repeat customers are on average 5 times more profitable than new customers? So how can you build loyalty to create more repeat, multi-time customers?

Download our exclusive research and discover:


  • Where DTC brands are excelling in building loyalty and where they are falling short
  • The changing relationship between brand loyalty and experience loyalty
  • How you can use customer experience during operational processes to build customer loyalty and drive long-term growth

Key Findings

50% of brands do not ask customers to review their service or products

80% of brands do not offer a discount for a referral

50% of brands offer a discount for a newsletter sign-up