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We investigated the standard of e-commerce in the UK

With the number of online shoppers growing above all expectations, we created a dedicated and detailed study to investigate the status quo of e-commerce in the UK.

Take a look inside:

We studied the UK’s top 100 online shops, focusing on the?checkout, shipping?and?returns.


We analyzed available shipping options and investigated typical delivery charges. Find out what we learned.


We monitored shipping communication to see the standard delivered by brands. Who provided live tracking, and who did not?


How are returns processed and when is the money refunded? We noticed a significant difference between the standard of returns processes among UK retailers.