Read parcelLab's TEI study to learn how this retailer experienced a 358% incremental ROI by switching to our software.


The Total Economic Impact Of parcelLab*

Cost Savings And Business Benefits Enabled By parcelLab

TEI Cover Image

parcelLab commissioned Forrester Consulting to conduct a Total Economic Impact? (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying parcelLab. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of parcelLab on their organizations.


To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed the representative of a large retail organization selling women’s fashion apparel with an annual revenue of $1.48 billion with experience using parcelLab. Forrester used this experience to project a three-year financial analysis.


*In the analysis of benefits section of this study, it is noted that the interviewee explained how his organization saw cost savings from decommissioning the previous post-purchase platform. He noted that although his organization replaced the previous solution with the same-sized tier package of parcelLab, parcelLab delivered better service and support.


Download the study to learn more.

Key Statistics From This Study

Incremental Return on Investment

Reduction in WISMO


Improvement in NPS*

*Net Promoter, NPS, and the NPS-related emoticons are registered U.S. trademarks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.