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Research

US DTC Post-Purchase Experience Report 2021

Research

US DTC Post-Purchase Experience Report 2021

A winning formula for how you can outperform your DTC competitors with Post-Purchase Experience from our team of experts.

What you’ll learn:

 

  • The standard of post-purchase customer experience delivered by top DTC brands like Warby Parker, Everlane and Dollar Shave Club
  • A winning formula for how you can outperform your competitors
  • Post-purchase best practices from our team of experts

50% of brands have a minimum order value for free shipping

78% of brands send customers to a third party order tracking page

74% of brands did not send a delivery confirmation

Research
D2C Post-Purchase Experience? Study 2023?
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parcelLab Team

March 17
Research
How fashion brands can reduce “WISMO” inquiries
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parcelLab Team

June 9
Research
Are the UK’s top retailers getting returns experiences right?
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parcelLab Team

October 11
Open Resource Center
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