Best practices for effective post purchase communication:
- An overview of the experiences of DTCs in the area of return
- Best practices and opportunities for improvement
- Tips from our team of experts to improve your customer experience
Research
Returns management for DTC brands in France
Discover the practices of major DTC brands like Tediber, Sézane as well as tips to improve your return experience.
Key findings
30% of brands charge customers for returns
10% of brands include a return label in the package
