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Returns management for DTC brands in France

Discover the practices of major DTC brands like Tediber, Sézane as well as tips to improve your return experience.

Best practices for effective post purchase communication:

  • An overview of the experiences of DTCs in the area of return
  • Best practices and opportunities for improvement
  • Tips from our team of experts to improve your customer experience

Key findings

30% of brands charge customers for returns

10% of brands include a return label in the package

70% of brands do not communicate a refund date