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Are the UK’s top retailers getting returns experiences right?

This report analyses the returns experiences offered by the UK’s top 200 retailers. We examine cost, returns options, customer communications and much more.

Returns remain one of the biggest blockers in online shopping. If retailers were to offer more varied, simple and reliable returns options, these barriers would be greatly reduced. Some retailers are already successfully doing this!

We looked at the returns experiences offered by the UK’s top 200 online retailers, such as & Other Stories, Bose and Zara. Download the report to discover how they perform!

Key findings

of retailers charge for returns

of retailers do not offer paperless returns

of retailers send some form of communication during the returns process

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