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How do French online retailers manage returns?

We have studied the return experience offered by 150 of the largest French e-tailers, including Cdiscount, Decathlon and La Redoute.

Key findings:


  • 1 out of 2 online retailers charge return fees to customers
  • 58% of online retailers are not equipped with a return portal
  • 32% of online etailers ask their customers to contact them before making a return
  • Only 18% of online retailers send a notification to their customers when they have received the package back at the warehouse