How do French online retailers manage returns?

We have studied the return experience offered by 150 of the largest French e-tailers, including Cdiscount, Decathlon and La Redoute.

Key findings:

1 out of 2 online retailers charge return fees to customers
58% of online retailers are not equipped with a return portal
32% of online etailers ask their customers to contact them before making a return
Only 18% of online retailers send a notification to their customers when they have received the package back at the warehouse