Content of the study
Shipping charges: Shipping costs, returns do not
The days of free shipping are over in online furniture retailing. At the end of 2021, four of the 14 largest online home & living retailers were still shipping orders free of charge in general, but the analysis in October 2022 found that not a single retailer was still offering free shipping….
- Analysis of 14 home & living retailers in the area of shipping & returns
- Test orders at the 14 Home & Living retailers
- Best practice tips using the example of IKEA
