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Research

German E-Commerce Shipping Study 2020

Research

German E-Commerce Shipping Study 2020

In this study, we explored the strengths and areas of improvement for Germany’s top 100 online shops. We investigated the standard of checkout, shipping and returns.

In this study, we explored the strengths and areas of improvement for Germany’s top 100 online shops.

We investigated the standard of checkout, shipping and returns

Checkout

We analyzed which shipping options are available, how high the delivery charges are and how shipping times are communicated.

Returns

How are returns processed and when is the money refunded? There are big differences between the retailers in service quality.

Shipping

How do retailers communicate with their customers? We looked at the parcel tracking & shipping notifications in detail.

Of the brands we studied:

50%

do not take sustainability measures

63%

do not communicate during returns

61%

still use the carrier track & trace page

Research
Consumer Home Delivery Review 2020/21
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parcelLab Team

February 25
Research
Are the UK’s top retailers getting returns experiences right?
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parcelLab Team

October 11
Research
Are DTC brands in France eco-friendly?
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parcelLab Team

July 21
Open Resource Center
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