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German E-Commerce Shipping Study 2018

We investigated the OX of Germany’s top 100 online shops.

Key findings


E-Commerce Shipping Study 2018


A detailed study on the performance of the 100 largest German online shops in the area of checkout, shipping and returns.


We analyzed which shipping options are available, how high the delivery charges are and how shipping times are communicated.


How do retailers communicate with their customers? We looked at the parcel tracking & shipping notifications in detail.


How are returns processed and when is the money refunded? There are big differences between the retailers in service quality.