parcelLab for Furniture & Appliance Brands
Increase conversions, provide proactive communications, and keep customers coming back.Book a demo
All the Post-Purchase Tools You Need For…
- Build customer confidence by providing a compelling delivery promise on the product detail page, cart, and during checkout, and boost conversions by up to 3%.
- Deliver a consistent experience regardless of where items ship from or who delivers them to keep customers coming back.
- Provide curated recommendations for accessories and upgrades based on each customer’s order history.
- Input social media posts in post-purchase communications to spark design ideas and encourage customers to share or review their purchases.
- Proactively share installation, setup, and user guides in delivery communications and on tracking pages to prevent returns from user error and frustration.
- Treat your customers to a hyper-personalized journey for returns. Offer repair and replacement options, store credit, or gift cards in addition to returns to recover more revenue.
- Empower your team with the analytics they need to understand and improve the customer experience.
- Connect with the APIs, third-party integrations, and third-party apps you use every day to take your post-purchase experience to the next level.
Frequently Asked Questions
parcelLab’s furniture and appliance customers leverage our platform for personalized heartbeat communications, delay warnings, geo-tracking enhancements for day-of-delivery, customer service portal, returns portal, and more.
Our customers have seen huge results from utilizing our platform. One customer reported seeing a 45% reduction in WISMO inquiries which saved them $7 million in 12 months. Additionally, they saw their post-purchase emails receiving a 72-80% open rate and a 33% click-through rate.
parcelLab provides customers with the personalization they need to take full control of their post-purchase experience. Customer communications and order tracking pages are fully white-labeled. Emails and order status pages are sent and hosted on your domain. The self-service returns portal is also available to host on your domain. We enable retailers to customize their experience so that it matches their brand tone and voice, so they can drive repeat purchases and better results.
parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational costs and complexity, and optimize the customer experience. Our main differentiators include highly customizable and scalable post-purchase assets, fast and easy implementation, GDPR and HIPAA compliant, and amongst many more. Contact us to learn more about how we can help transform your post-purchase experience.
Learn More About parcelLab's Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo