Increase Cross and Upsell Opportunities
Customers typically see a 2% rise in revenue and 42% growth in repeat purchases due to proactive personalized messages and embedded tracking pages promoting cross- and upsells.Book a demo
Lower Customer Acquisition Costs
Reduce customer acquisition costs and increase customer lifetime value by leveraging existing communications channels and embedded order status pages to drive traffic back to your webshop and deliver personalized content that promotes cross- and upsells.
Meet Rising Customer Expectations
Deliver a high-end customer experience, increase the number of high-engagement touchpoints that drive further orders, and ensure maximum brand control.
Deliver Personalization and Privacy
Provide superior, unique, and personalized customer experiences to retain existing customers and maximize customer lifetime value, while meeting rising customer and regulatory requirements.
Order Status Page?
Enable consumers to self-serve and know the status of orders and returns, all embedded on your site and with your brand and voice.
Create engaging touchpoints and personalized recommendations to increase webshop traffic and enhance repeat purchases.
Design personalized customer journeys based on multiple inputs and conditions far beyond simple carrier updates.
Inject specific customer-relevant, order-relevant, or shipment-relevant details within any message to promote cross- and upsells.
Update customers via their preferred channel: chatbot, SMS, mobile app push, and alternative messaging services.
Customer Service Portal?
Enable agents with access to order and communication history, focusing on value-add activities like cross- and upselling.
Single Sign-On (SSO)
Simple and secure access to parcelLab’s customer service and reporting portal for unlimited users.
Build highly segmented audiences based on tracking stage, individual rules, or groups of rules.
Design visual campaigns with targeted content to drive click-throughs and encourage cross- and upsells.
Provides end-to-end visibility of campaign performance, so you can track, compare, and improve campaigns for maximum impact.
Frequently Asked Questions
parcelLab products enable retailers to leverage existing communications channels, using high engagement touchpoints to drive traffic and deliver personalized content such as shopping recommendations and targeted offers. Integrate your own recommendation engine or use parcelLab’s Campaign Manager to inject hyper-relevant content into emails and the order status page to increase cross- and upsells.
While our competitors’ solutions are made for system owners, parcelLab is the only post-purchase software truly built for Experience Designers—people who understand their consumers better than anyone else but are not necessarily technical. Unlike other vendors’ rigid data models that require custom development for any data changes, our product is powered by the parcelLab platform’s flexible and intuitive data model.
Depending on the products you select, implementation time typically takes 8-10 weeks to set-up, test, and train you on the solution, depending on the number of carrier connections and overall configurations.????
parcelLab’s dedicated and specialist implementation team of data scientists, carrier logistics experts, and project managers helps ensure a smooth and efficient timeline that accommodates anticipated data requirement changes, rigorous test plans, and room for necessary user training.
Learn More About parcelLab's Product Suites
Provide a predictive delivery date that increases conversions, reduces uncertainty, and improves customer satisfaction.Learn more
Enhance your post-purchase journey with personalized communications that keep customers informed every step of the way.Learn more
Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns process.Learn more
Transform Your Post-Purchase Experience
Learn more about how parcelLab can get you up and running quickly.Book a demo