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We're pleased to announce our expansion into Asia


Published on: December 4, 2020

Updated: August 29, 2023

parcelLab Team

Until recently, we have?worked?with?over?500?leading?brands in Europe and North America.??However, due to increasing demand in the market, we have expanded our offering to support forward-thinking online businesses in Asia.

This enables our existing and new customers to?send branded post-sales communications in?Chinese, Korean and Japanese.?Our goal is to help businesses world-wide deliver their best end-to-end customer experience.

Who is parcelLab?

At parcelLab, we enable brands, online retailers and B2B distributors to regain control?of?their end-to-end?customer?journey.?Currently, many businesses lose?this?control of the customer relationship after?checkout. Often, third party carriers start communicating?instead.?We enable brands to?retain all touch points within their own?ecosystem.?Our customers enjoy?automated communication with?consistent branding, proactive customer care and maximized cross and up-selling.

“We believe that the best post-sales customer experience needs to have a strong focus on our clients’ specific customer and brand requirements,” said Tobias?Buxhoidt,?Founder?and CEO of?parcelLab. “CX alone does not help a business to differentiate themselves if the normal?standard solution is chosen. We offer a unique platform, which is a fully customisable toolbox to fulfil our clients’ requirements for?the best?end-to-end CX.”

Why is parcelLab expanding?

Our platform is not an off-the-shelf product. We believe there is no one-size-fits-all solution. Instead, our team offers a broad feature set that can be exactly tailored to our clients’ requirements.?As a result, customers report an?increase?in retention and basket size. Additionally, parcelLab customers often reduce inbound enquiry rates.?For example, Lidl increased basket size by 12%.?MediaMarktSaturn?(Europe’s biggest Electronics retailer) is making?significant?additional revenue?every month by?sending engaging, relevant cross-selling communication.?This expansion means that new and existing customers in Asia can also achieve these business goals.

If you would like more information?about how parcelLab can support your team, or?if you’d like to schedule a demo, please contact us.

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